Last updated: August 15, 2026
These terms apply to appointments, screenings, coaching services, and programs provided by JB Per4mance LLC.
Fitness and wellness services
JB Per4mance provides fitness, wellness, movement, balance, mobility, strength, fall-prevention, and performance coaching. Services are not physical therapy, medical diagnosis, medical treatment, emergency care, or a substitute for advice from a licensed healthcare professional.
Clients are responsible for sharing relevant limitations, following safety instructions, stopping activity when they experience concerning symptoms, and obtaining medical clearance when recommended or appropriate. In an emergency, call 911.
Scheduling and punctuality
Appointments are subject to availability and are not confirmed until the client receives a booking confirmation. Clients should arrive or join virtual sessions on time. A late arrival may shorten the session so later appointments are not disrupted.
Cancellation and rescheduling
Please provide at least 24 hours’ notice to cancel or reschedule. Appointments canceled with less than 24 hours’ notice, or missed without notice, may be charged or deducted from a package except in emergencies or when waived by JB Per4mance. JB Per4mance may reschedule services because of illness, unsafe travel conditions, facility restrictions, or other circumstances outside reasonable control.
Payments and refunds
Prices and payment requirements are shown during booking or in a written proposal. Unless otherwise stated, payment is due when booking or before the session begins. Completed sessions and late-cancellation charges are nonrefundable. Refund requests for unused prepaid sessions or packages will be reviewed individually, subject to any written package terms and applicable law. Approved refunds are returned to the original payment method.
Packages
Package pricing, included sessions, validity periods, transfer rules, and expiration dates will be displayed at purchase or provided in writing. Packages may not be shared or transferred unless JB Per4mance agrees in writing.
Mobile and virtual services
In-person locations must be mutually agreed upon and reasonably safe. Clients are responsible for providing a safe exercise area for mobile or virtual coaching and for checking that equipment is suitable and in good condition.
Results and participation
Individual results vary. JB Per4mance does not guarantee a particular health, performance, mobility, or fall-prevention outcome. Participation is voluntary and should remain within the client’s abilities and professional medical guidance.
Contact
Questions about scheduling, cancellations, or payments may be sent to coachb@jbper4mance.com or (813) 610-0816.